Frequently Asked Questions

RV Auto Mate is an all-in-one workshop management platform designed for caravan and vehicle repair businesses. It helps you manage jobsheets, customers, assets, parts inventory, service reminders, and bookings — all from one place.

Yes! Every new account gets a 14-day free trial with full access to all features, including 5 free SMS messages to test the reminder system. No credit card required.

You create a reminder for a customer's vehicle or caravan, set a due date, and choose email or SMS. The system sends the reminder with suggested appointment dates. The customer clicks a link, enters a verification code, and selects their preferred date. You get notified and can confirm the booking.

Yes! Booking reminders are sent from a dedicated number (61420136829). A customer can reply "YES" to confirm their booking — the reply is matched to the booking automatically and you see it instantly. STOP/unsubscribe replies opt the customer out of future messages.

Yes! When you switch on Online Bookings in Settings → Bookings, you get a booking link you can put on your website or socials. Customers pick a service, see your live availability, and book in minutes — no phone tag. You control lead time, booking window, and the gap kept between bookings.

For every online booking you can switch on a 24-hour reminder. The customer gets an SMS the day before from the dedicated number telling them the service, date and time. They can reply "YES" to confirm they're coming — which you see instantly in the dashboard — or tap the link in the message to confirm or cancel.

Every SMS costs $0.15 and is paid from prepaid credit. Your trial includes 5 free SMS so you can test the system. After that, top up your credit from the Billing page — reminders, booking confirmations and verification messages all draw from the same prepaid balance, and messages are only sent while you have credit available.

Absolutely. All data is encrypted at rest and in transit and stored on secure Supabase infrastructure. Authentication is handled by Clerk, a SOC 2 compliant identity provider. We comply with the Australian Privacy Act 1988 (Cth).

Yes! RV Auto Mate is a Progressive Web App (PWA). You can install it on your phone or tablet's home screen and it works just like a native app, even offline for some features.

Xero integration is built-in. You can sync contacts and create draft invoices directly from jobsheets. MYOB integration is on the roadmap.

Yes. Once you're signed in, go to Customers → Import (or Settings → Data → Import Customers & Vehicles) and upload a CSV of your customers and their vehicles. We auto-match common column names (name, phone, email, make, model, rego, VIN and more) and let you adjust the mapping before importing. Already have your customers in RV Auto Mate? Use the same Import screen's "Vehicles for existing customers" option to add a vehicle list against them. We can still help manually if your data is in an unusual format — just contact us.

You can create reminders for 10,000km/12-month services, vehicle services, Certificate of Inspection (COI) renewals, registration renewals, or fully custom reminders for anything else. Recurring reminders automatically schedule the next one after completion.

Unlimited. Add as many team members as you need — owner, office manager, workshop manager or mechanic — all on the one plan with role-based access.

The built-in AI Assistant can answer questions about your workshop data — like 'What jobsheets are overdue?' or 'Which customers need reminders?' — and help draft reminder messages. It's included with every plan.

Yes! You get built-in default templates for common reminders, and you can copy and customise them with your own wording. SMS templates include a character counter to help you stay within the 480-character limit.

At the end of your 14-day trial, you'll need to select a paid plan to continue using the platform. Your data is preserved during the trial and after — nothing is lost.

Go to Settings → Profile and enter your Australian mobile number in the Sender Phone field. Toggle SMS on, and you'll receive a verification SMS from RV Auto Mate. Confirm the link, then click 'Verify SMS Number' in settings. Your number is now registered as a sender.

Yes. There are no long-term contracts. You can cancel your subscription at any time from Settings. Your data will be retained for 3 months after cancellation in case you want to return.

Yes! All customers get email support from our Australian team — real people, not bots.

White-label branding isn't offered yet. If you have a multi-location or custom-branding requirement, contact us at admin@rvautomate.com.au and we'll discuss options.