Terms & Conditions

• Authentication: We use Clerk for user authentication and login management.
• Security: You must maintain the confidentiality of your account credentials.
• Responsibility: You are fully responsible for all activities that occur under your account.
• Notification: You must notify us immediately of any unauthorized account use.

• 14-Day Free Trial: Access is free for 14 days from registration.
• No Credit Card Required: You can start your 14-day free trial without providing a credit card.
• Choose to Continue: After the trial ends, you will be asked for payment details only if you want to keep using the paid service — there is no automatic charge.
• Subscription Billing: Subscriptions are billed in advance every calendar month.
• Prepaid SMS Credit: All SMS services (reminders, booking confirmations, verification messages and any other text messages) are prepaid and cost $0.15 per message (AUD).
• Credit Balance: You must maintain sufficient prepaid credit in your account to send SMS. Messages are only sent when credit is available, and each message is deducted from your balance at the time of sending.
• Top-Ups: You can top up your prepaid credit at any time from the Billing page (minimum top-up applies). Prepaid credit is non-refundable.
• Additional Fees: SMS usage charges are deducted from your prepaid credit over and above your base subscription fees.

• Cancel Anytime: You may cancel your subscription at any time through your dashboard.
• No Prorated Refunds: No prorated refunds or credits are issued for unused days remaining in your billing month.
• Grace Period: We provide a 7-day grace period for failed subscription or usage payments.
• Suspension: Accounts remaining unpaid after 7 days will be suspended.
• Data Retention: Inactive or unpaid accounts are flagged for deletion.
• Data Purge: All account data is permanently deleted after 3 months of inactivity, except records required by law.

• Data Storage: Customer data, uploads, and databases are securely hosted via Supabase.
• Platform Hosting: The application infrastructure runs on Fly.io.
• User Content: You retain ownership of all content, jobsheets, and customer data you upload.
• Service License: You grant us the right to host and process your content to deliver the service.

• Delivery Provider: Outgoing transactional emails are routed via SMTP2GO, and SMS messages are delivered via Mobile Message (Australia) from a dedicated sender number.
• User Liability: You assume sole legal responsibility for all messages sent to your customers.
• Anti-Spam Rules: Unsolicited commercial emails or SMS messages (spam) are strictly prohibited.
• Opt-Out Compliance: You must strictly honor and implement recipient opt-out and unsubscribe requests.
• Termination: Violation of anti-spam rules will result in immediate account termination.

RV Auto Mate enforces customer opt-out requests at the platform level. If a customer has opted out of communications, our system will block sending to that customer even if your account attempts to do so. You are required to respect customer privacy preferences as a condition of using the Service.

• The Service is provided "as is" without warranties of any kind, express or implied
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid by you in the 3 months preceding the claim
• We are not responsible for email/SMS delivery failures caused by third-party providers
• We are not responsible for data loss caused by factors outside our control

• Jurisdiction: These Terms are governed by the laws of Queensland, Australia.
• Disputes: Any legal proceedings must be resolved in the courts of Queensland.

For support, billing inquiries, or legal notifications, please contact us at:

• Entity: RV Auto Mate (ABN 75 051 214 064) is its own registered business, founded by the team behind Caravan Worx, a family-run caravan, RV and auto repair workshop — www.caravanworx.com.au
• Address: 226 Donnybrook Rd, Donnybrook QLD, Australia 4510
• Email: admin@rvautomate.com.au